Legal

Refund notice

Last updated 18 August 2026. This site does not take payment. If we later invoice you from Ashton, the following rules apply to that invoice. Statutory consumer rights in the United Kingdom are not reduced by this notice.

Eligibility

Refunds are available where we cancel a room, where a consumer withdraws within the cooling-off period described below, or where we agree that the programme was not delivered as described in the enrolment email. Disappointment that we do not teach a specific vendor’s click-path is not, by itself, a defect: the syllabus says so in advance.

Timeframe

Consumers in the United Kingdom who enrol at a distance generally have fourteen days from the day after the contract is made to withdraw, under the Consumer Contracts Regulations 2013. If you ask us to start within those fourteen days, you must say so in writing. Once teaching has begun at your request, we may deduct an amount proportionate to the weeks already given.

Business enrolments (House Table, or a seat paid by a company) have no automatic fourteen-day cooling-off. Cancellation before the first session is refunded minus a £90 administration charge. After the first session, see partial refunds.

Full or partial refund

Full refund: we cancel; or a consumer withdraws before any teaching or template access is provided; or we cannot offer a comparable table after a tutor absence.

Partial refund: you withdraw after week one of Release Pulse Atelier — unused weeks after the current week are returned, less materials already issued. Reading Room: once the template pack is downloaded, the clinic remains refundable if unused; the pack itself is not.

Non-refundable items

Travel to Ashton. Optional dinners. Third-party software licences. The Reading Room template pack after download. A House Table NDA review already performed by our solicitor. VAT already paid to HMRC on a completed supply, except where the supply is cancelled and VAT is adjusted in the ordinary way.

Refund process

Write to info@release-nodecore.digital with the invoice number, the room, and whether you are withdrawing as a consumer. We confirm in writing within five working days. We do not process refunds through this website’s form; the form is only a message.

Processing time and method

Approved refunds leave our account within fourteen working days of confirmation. We refund by the same method we were paid (bank transfer or the card your accounts team used). We do not send cash or store credit. Currency is pounds sterling.

Cancellation by us

If a live table cannot run, we offer a later cohort or a full refund of fees paid for that table. We are not responsible for non-refundable rail tickets.

Exceptions

We may refuse a goodwill refund where materials were shared outside the cohort in breach of the terms, or where the form was used to harass staff. Fraudulent card claims will be contested.

Contact for refund requests

info@release-nodecore.digital · 079 7163 7567 · 56 High Street; Ashton; CH3 0ZL; United Kingdom. Put “Refund” in the subject line.